Buyer Protection
Easy 7-Day Returns & Refunds
Not happy with your purchase? No worries. We'll make it right — quick refund or replacement, hassle-free.
7 Days
Return window
100%
Refund guarantee
Free Pickup
Dhaka city
How It Works
1
Contact Us
Call/WhatsApp within 7 days of delivery with order ID and photos.
2
Approval
Our team reviews and approves return within 24 hours.
3
Pickup/Return
We arrange pickup (Dhaka) or you courier the item back.
4
Refund/Exchange
Refund processed in 3-5 business days or replacement shipped.
Eligible for Return
- Product damaged or defective on arrival
- Wrong product delivered (different model/color)
- Product significantly different from description
- Manufacturing defect within warranty period
Not Eligible
- Used/opened items without defect
- Items damaged due to misuse
- Request placed after 7 days from delivery
- Free gift items or promotional bundles
Refund Timeline
Cash on Delivery: Refund via bKash/Nagad within 3-5 business days after we receive the returned item.
Online Payment: Refund to original payment method within 5-7 business days.
Exchange: Replacement shipped within 1-2 business days of receiving the returned item.
Need to return an item?
Our friendly support team is ready to help. Reach out via phone, WhatsApp or our contact form.